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2.1 Channels to register a complaint: Any customer having a grievance or complaint with respect to the products and services offered by the Company may write to the Company through any of the following channels:
2.2 How a complaint should be made: The customers shall be required to provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while providing their feedback or lodging complaint with the Company.
2.3 When should customer expect a reply- As each customer query/ complaint could be unique in nature, the resolution of complaint may take up to 4 weeks after internal investigation. If more time is required, the Company shall make the customer aware of the same.
2.4 Escalation within the Company- The name and contact details of the Grievance Redressal Officer who can be approached by the public for resolution of complaints against the Company are mentioned below:
2.5 Channels for Escalation to the RBI- If the complaint / dispute is not redressed within a period of one month by the Company, the customer may escalate to the RBI by writing to the following:
2.6 Display of the Grievance Redressal Mechanism and the GRO- The Company shall display, on its website and its each branch, the above Grievances Redressal Mechanism adopted by the Company.
Contact details of the GRO shall be prominently displayed on the websites and branches of the Company, its LSPs and on respective Digital Lending Apps (“DLAs”) and also in the Key Fact Statement provided to the borrower. Further, the facility of lodging complaints shall also be made available on the DLA and on respective websites.
Mr. Sudeep Khapre
gro@edgrofin.com
2nd Floor, No:1614/1615, Enzyme, 7th cross, 19th Main Road, Sector 1, HSR Layout, Bengaluru, Karnataka, 5601012
Mohit Jain
Legal Manager
gro@propelld.com
Bluebear Technology Pvt Ltd, 1st floor, No: 1614/15, Enzyme 7th cross, 19th main, 1st sector, HSR layout, Bangalore-560102
Rajeev Chauhan
National Manager – Customer Service & Experience
grievanceofficer@bajajfinservmarkets.in
Contact No.: 020-71877021 (Monday to Friday - 10 AM to 6 PMRaise your Request/ Query/ Complaint by filling this formServices Provided: Lead referral through BFDL Platform Play Store Link App Store Link
Edgro Finance Private Limited, No.1613 and 1614, 7th Cross, 19th Main, 1st Sector, HSR Layout, Bangalore – 560 102
Email Address: info@edgrofin.com
Corporate Identity Number (CIN). – U65929KA2022PTC160962
Phone Number: 7669571400
Weekly holiday and working hours: 2nd Saturday and all Sundays and 48 hours per week
EDGRO Finance Private Limited (“Company”) is a Non-Banking Financial Company (“NBFC”) registered with the Reserve Bank of India under the Section 45-IA of the Reserve Bank of India Act, 1934. In this regard, we request you to please note the following disclosure/ disclaimer:a) Reserve Bank of India neither accepts any responsibility nor guarantees the present position as to the financial soundness of the Company or for the correctness of any of the statements or representations made or opinions expressed by the Company and for discharge of any liability by the Company.b) Neither there is any provision in law to keep, nor does the Company keep any part of the deposits with the Reserve Bank of India and by issuing a Certificate of Registration to the Company, the Reserve Bank of India, neither accepts any responsibility nor guarantees the payment of deposits to any depositor or any person who has lent any sum to the Company.
